Privacy Policy & Data Protection
At Soliody, we believe transparency is the cornerstone of trust. This policy outlines exactly how we collect, process, and protect your personal data when you engage with our mobile game engineering services from our Bristol studio.
Information We Collect
When you visit Soliody or interact with our services, we collect specific data points to improve your experience and deliver our game engineering solutions. This includes technical identifiers like IP addresses, device types, and interaction patterns with our portfolio demos.
For direct communications and service inquiries, we process contact details including names, email addresses, and business affiliations. Our Bristol-based team uses this strictly for project collaboration, never for unsolicited marketing.
Data Categories Breakdown
- ● Technical Data: Browser version, screen resolution, game performance metrics
- ● Contact Data: Email, phone, company name for B2B contracts
- ● Usage Data: Time spent on portfolio pages, download requests
- ● Location Data: Derived from IP for regional compliance (UK/EU)
Legal Basis for Processing
- Consent: Newsletter subscriptions and cookie preferences
- Contract: Game development services and NDA agreements
- Legitimate Interest: Analytics for service improvement
Data Retention
Soliody retains personal data only for as long as necessary to fulfil the purposes for which it was collected. Business contact information from Bristol-based clients is kept for the duration of our commercial relationship plus seven years for tax and contractual record-keeping requirements.
Technical analytics data is anonymized after 14 months. You may request early deletion at any time by contacting our Data Protection Officer at the details provided below.
Third-Party Processors
Cloud Infrastructure
European data centers for secure hosting of development assets and client portals. Data encrypted at rest and in transit.
EU-BasedCommunication Tools
Encrypted email and video conferencing for client consultations. No data mining or advertising profiling performed.
Privacy-FocusedAnalytics & Testing
Aggregated performance data for game demos. No individual tracking or cross-site profiling.
AnonymizedYour Rights Under UK GDPR
Right to Access
Request a copy of all personal data we hold about you within 30 days.
Right to Rectification
Correct inaccurate information or update outdated contact details.
Right to Erasure
Request deletion of your data when it's no longer necessary for our services.
Right to Object
Opt out of processing based on legitimate interests or direct marketing.
Exercising Your Rights
To exercise any of these rights, please contact our designated Data Protection Officer using the details below. We respond to all requests within 25 working days.
Email: dpo@soliody.com
Post: Data Protection Officer, Soliody, Regent Street 437, Bristol, United Kingdom
Phone: +44 7634916573
If you're unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Security Measures
Encryption
TLS 1.3 for all data transmission, AES-256 at rest
Access Control
Role-based permissions, MFA on all internal systems
Monitoring
24/7 intrusion detection and audit logging